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Terms of sale

Terms of sale


These terms apply to all sales concluded through the website https://www.editionsgraziellapettinati.com/en/

You can order online at https://www.editionsgraziellapettinati.com/en/

Expertise Graziella Pettinati inc.
507, Place d’Armes, suite 1211,
Montréal (Québec) H2Y 2W8
Fax: 514-845-5546
Phone: +1-888-553-6447
[email protected]

The prices posted on https://www.editionsgraziellapettinati.com/en/ are in Canadian dollars, before tax.

Payment is accepted by bank card, VISA, MASTERCARD and cheque.

Certified by PCI Security Standards Council



Downloading and use

For individuals
The customer can download the digital products purchased at https://www.editionsgraziellapettinati.com/en/ as soon as the transaction is accepted. The download links sent to the client on the purchase of one or more digital files are single-use and must be used within seven (7) days of receipt. They are deactivated as soon as the product download is completed.

The digital files acquired are works produced by the authors and are therefore protected by the Copyright Act. According to the law, digital files can be purchased solely for personal, private and non-commercial use. Any reproduction, collective use, resale or rental is strictly forbidden and may be subject to legal proceedings.

Exchange, credit or refund
No exchange, credit or refund can be accepted once a sales transaction of a digital product has been confirmed. In no instance will Expertise Graziella Pettinati inc. be held responsible for any compatibility issues between a digital product and an electronic device, in particular as a result of developments in reading software or technical data protection measures, except in cases when the product description displayed is inaccurate.

For schools and kindergarten
Special editions for schools and kindergarten are sold with reproduction rights, in compliance with the Copyright Act. On receipt of payment for the product purchased, the customer will receive a link to download an edition of the guide customized with the name of the school that has acquired the reproduction rights.



Non-digital products are delivered only within Canada and the United States.

Handling fees
The handling fees cover the cost of preparing, packaging and postage. They are based on the delivery address and the number of items ordered.

Delivery times
An average of eight business days is required to process and deliver orders within Québec. Expertise Graziella Pettinati inc. cannot be held liable for a delay in delivery caused by the carrier under any circumstances.

The items provided by Éditions Graziella Pettinati are guaranteed to be as described. If an item is defective or not what was ordered, Expertise Graziella Pettinati inc. will exchange or refund it, including shipping costs, within 15 days of delivery, if accompanied by the delivery slip.